FAQ

Return & exchanges 
As we are a small business, we are unable to accept returns or issue refunds for lost/stolen packages at this time. If there is a problem with your order, please reach out and we will discuss what options can be worked out

Shipping 

We’re based in and ship our dice from California, USA.
Most ready made items are shipped within 3-5 business days

Can I request a commission? 
My commissions are currently closed! You can stay updated on when they open up by following my instagram! @Citrussloth.

When they are opened they are always a limited amount of spaces. 

What are they made of? 
My dice are made mainly of resin (Crit Cast), with some containing inclusions such as mylar sheets, glitter, plants, fabric etc.

So then why are they so expensive?! 

I’m a one person operation and everything is hand made. Each set take a lot of money and effort to make! These dice are fully custom, which means font licenses must be procured, 3d models must be sculpted and printed, master dice have to be fully sanded and polished so molds can be made, molds are hand-made with silicone, and that’s before a single set of dice can be made. All of these things cost either a lot of money or a lot of time (or both!) and require expensive equipment and materials.  Eeps! So do we see a fuller picture now? 

Handmade goods are considered luxury products. This also goes for my other products as each one is handmade no matter what is on the site and takes time and knowledge to make! 

But are they balanced? 
Yes, these dice are balanced enough for casual gameplay. In fact, handmade dice tend to be more balanced than mass produced dice, due to the level of care and attention an individual clacksmith is able give to each set And being made of the same material all the way through. 

Disclaimer from Citrus 
Due to the nature of handmade products, dice are subject to minor imperfections such as sanding flaws, mold marks, microbubbles, or scratches. Minor flaws may or may not be visible in product listing. Dice with major flaws will be discounted with flaws noted in product listing.